Check your inbox
Look for the Access on Demand onboarding email from Sunshine Rides. This kicks off your rider app setup.
sunshineridesWelcome to Access on Demand
Set up the app, book a trip, pay with Access on Demand, share your location, manage trips, and wrap up payment at the end.
Set up the app and verify your account
Download the app
Scroll to the bottom of the email and tap the App Store or Google Play button to download.
Accept the terms
Tap Continue to accept the Terms and Conditions and the Privacy Policy.
Enter your mobile number
Enter the mobile number registered in BookBusiness, then tap Continue.
Receive the SMS code
The app texts a 6-digit validation code to your phone.
Enter the code
Type in the code. The app verifies your number automatically.
Add your details
Enter your first name, last name, and email address, then tap Continue.
Set Access on Demand as default
Choose ACCESS ON DEMAND as your default payment method for credited trips.
Turn on notifications
Tap Enable when asked about push notifications so you can follow trip updates.
Check My Account
Confirm your email is verified and Access on Demand is set. Go to Menu › My Account.
Open the verification email
If it says email not verified, tap resend, then open the email from no-reply@icabbi.com and tap the link.
Email confirmed — all set
Your browser confirms the email is verified. Onboarding is complete.
Know where the main tools are
Open the side menu
Tap the menu icon to reach My account, Book a trip, My trips, Payment methods, Help centre, and Live location sharing.
Review one trip
A trip detail screen shows the booking ID, pickup, destination, fare information, and status.
See your trip history
My trips has Prebookings, Active, and History tabs for upcoming and past rides.
Use Access on Demand for credited trips
Open payment options
Tap the menu, then Payment methods. You'll see your personal options and your Access on Demand business account.
Turn on Access on Demand
Under Business Payments, tap ACCESS ON DEMAND so the green check appears.
Double-check before bookingIf you choose cash, Apple Pay, or a personal card instead, you may be charged the full fare. Confirm the payment method before you book.
Book a trip from pickup to drop-off
Confirm the two address boxes
The top box is pickup, the bottom box is your destination. Check both before booking.
Pick the right suggestion
Start typing your destination and choose the correct match from the Suggestions list.
Check the map view
Use the map to confirm your pickup location and nearby landmarks.
Choose your vehicle
Pick the vehicle that suits the trip — Wheelchair Full Van, Sedan, Minivan, SUV, or Any Vehicle.
Add a driver note
Tap Add note to share pickup details, like where you're waiting. Tap Save when done.
Add extras if needed
Tap Extras for optional requirements such as an extra passenger. Watch the fare update before saving.
Review selected extras
Selected extras show an orange check and update the fare estimate where they apply.
Confirm business payment
Before booking, confirm the popup asking if you want to pay with your business payment method.
Wait for driver matching
After booking, the app shows success and starts checking for available drivers. Tap Trip details anytime.
Help the driver find you and track the trip
Share your live location
Sharing your location helps your driver find you at pickup. They only see it when within 500m of your pickup point.
Check trip details
The trip screen shows pickup, destination, payment, vehicle, extras, and fare estimate. Use Call or Cancel trip if needed.
Find the trip and cancel if you need to
Find your trip
Open My trips and use Prebookings, Active, or History to locate the booking.
Open trip details
Trip details shows the booking ID, addresses, fare information, and available actions.
Confirm cancellation
Tap Cancel trip, then confirm Yes when the cancellation dialog appears.
Start from trip details
To cancel, open the ride you want to cancel and tap Cancel trip.
Choose the closest reason
Select a reason such as driver wait time, taking alternative transport, or needing to change something.
Type your own reason
If none of the preset reasons fit, tap Other and type a short explanation.
Your feedback mattersSharing a reason helps Sunshine Rides understand what happened and improve the service.
What to expect at the end of your trip
Driver stops the trip
When you arrive, your driver handles the closeout on the Ember device in the vehicle.
Driver ends the trip
The driver taps Stop Trip, then End Trip, and closes out the journey.
Choose payment method
The Ember device shows what's due. Choose cash or debit/credit and follow the screen.
Tap card or smartphone
Hold your card or phone to the reader. Wait for the chime and hold until the reader detects payment.
Review total and finish
You'll know payment was successful when you see the Trip completed screen.
Need help?Call or text Sunshine Rides at 970-777-7777. If you've already spoken with Sunshine Rides and still need help, contact RTD at (303) 299-2530 with your trip details.